PIN Plus Public FAQs
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If you’re looking to get rid of items that are too large to fit in your regular container, scheduling a bulk item pick up is the perfect solution!

Common bulky items include:

• Mattresses & Box Springs
• Appliances
• Furniture

You can schedule a bulk item pickup directly in the account.mypinplus.com dashboard through our on demand services list. Additionally, community events may be scheduled in your community where you can take advantage of discounted rates scheduled in advance.

Help the environment and get notified as soon as your invoice is ready by enrolling in Paperless Billing. When you enroll in both AutoPay and Paperless Billing.

To enroll in Paperless Billing:  

1. Log in to your My PIN Plus account
2. From your Dashboard, click My Account
3. Navigate to My Account and click I would like a paper bill mailed.
4. Click Save

Note: If you have multiple accounts linked to your profile, you will need to enroll each account separately.

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Kindly send an email to service@mypinplus.com with a photo of the damaged bin, along with a picture of the serial number on the front-facing side, so that we can request a free replacement for you.

Logging in to your My PIN Plus account is easy. Follow the steps below to learn how.

1. Visit mypinplus.com and click the Login button located in the top right-hand corner
2. Enter your email and password and click log in

Your My PIN Plus Dashboard will now display, indicating that you are logged in to your account.

Forgot your email or password? No problem. If you forget your log in credentials you can:

1. Visit the Reset Your Password page
2. Enter your email address and click Send Email
3. Once you receive the password reset email you may complete the process of resetting your password

Note: It's common for an unknown email to be sent to the Spam folder in your email mailbox. Please check to see if the password reset email from service@mypinplus.com is located in that folder. To help ensure you receive our notifications in the future, be sure to add this email address to your contact list.

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Use your My PIN Plus account to make easy payments anytime, from any device.

To pay your bill:

1. Log in to your My PIN Plus account
2. From your My PIN Plus Dashboard, click Pay Bill
3. Enter in the amount you wish to pay

Please make sure you have an active payment method on file in the billing settings.

Did your driver miss your bin? Don't worry, we've got you covered! Your bin may have been missed, due to poor weather to placing it in the wrong spot.

If your schedule shows that you're due for pickup today, you can report a missed pickup after 5 pm local time. But before you do that, check My Services in the portal to see if there are any alerts or confirmations of service. If everything looks good there and you still think you were missed, go ahead and click on "Report Missed Pickup" in the support tab. Our team will be notified, and you'll receive an email confirmation of your request.

And remember, always keep an eye out for inclement weather and make sure your container is in the right spot. Let's work together to keep your pickup on schedule!

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Need to update your contact information? No worries, it's super easy. Here are the steps:

1. Log in to the Settings page of your My PIN Waste account.
2. Verify your details
3. Update your information and click Save

Updating your contact information is as simple as that. Let us know if you need any help.

You can view your service information by logging in to the Services page of your My PIN Plus account from your laptop, desktop, or mobile device.

If you have more than one account, you will see a dropdown arrow on the top right of your screen that allows you to select the location that you would like to view. Click on the location you would like to access. You will then see all the services associated with this location.

All bills are issued 30 days in advance to ensure that your payment goes through clearly, and your service will go uninterrupted. Enabling Auto Pay on your account means any balance will automatically charge when the bill is issued.

Congratulations on your move! Whether you would like to transfer your service, cancel or request new service, check below for next steps.

To Transfer Your Service, please email us at service@mypinplus.com with your current address and new address to see if we offer service at your new home.

To Cancel Your Service
To cancel your PIN Plus service, please get in touch with us via email or phone.

Note: Canceling service before the end of a contract may result in early termination charges. Charges may vary depending on the area you’re in and the type of service you have.

To Request New Service
If you are not a PIN Plus customer and would like to receive trash and recycling services from us, please go to https://my.pinwaste.com/sign_up to claim your address.

PIN Plus offers more than waste services. We offer community waste events, home services, and manage trash services. All in one place.

In communities PIN Plus offers trash services, we act as a waste broker. A waste broker is a professional or company that acts as an intermediary between waste generators (such as businesses or municipalities) and waste haulers (companies that collect and transport waste). Waste brokers do not typically own or operate their own waste collection vehicles, but instead, they work to find the best waste management solution for their clients and coordinate with waste haulers to provide waste disposal services.

In other words, waste brokers help businesses and municipalities manage their waste disposal needs by finding and arranging services with waste haulers. They do not actually haul the waste themselves, but rather act as a middleman between the waste generators and the waste haulers.

At PIN Plus, we're thrilled to offer you amazing services at unbeatable prices. In addition to the waste service we’ve offered through PIN Waste, the PIN Plus brand evolution represents our new focus of offering more home services. We negotiate incredible deals and connect you with top-notch service providers while passing on the savings to you.

As an example, our residents save on average 80-90% on services like bulk item pickups.

Your trash will continue being serviced through PIN Plus. Nothing will change, except for better service and offerings!

• Bulk Item Pickups
• Clean A Cans
• Waste Service
• Pest Control
• Car Cleaning
• And More

Discover amazing services in your community, while supporting local businesses.

To stop or temporarily pause the service at your home, please schedule a bin removal through PIN Plus. This is because your hauler’s billing system charges based on the presence of bins on your property rather than whether they are being utilized weekly.

If you would like to schedule a bin removal, please be aware that there is a small delivery charge for pickup and delivery when you decide to resume service.

To obtain a free replacement from your hauler, please provide us with:

1. Front serial number
2. Gallon size
3. Photo of the damaged bin

Please note that the replacement will be free only if the bin is damaged.

Organic waste, also known as "biowaste," is any waste that comes from plants or animals and is biodegradable. It's typically composed of materials that were once alive, such as:

1. Food waste: This includes leftovers, vegetable peels, eggshells, coffee grounds, and any other food items that are discarded.
2. Green waste: This type of waste includes garden waste such as grass clippings, branches, leaves, flowers, and other plant material.
3. Paper waste: This includes soiled paper and cardboard that are not suitable for traditional recycling due to contamination with food or other biological materials.
4. Wood waste: This includes untreated wood, sawdust, and other wood materials.
5. Textiles and fibers: This includes natural fiber products like cotton, wool, and silk.
6. Manure and animal waste: This includes waste from livestock and pets, as well as from wildlife in some cases.

When disposed of improperly, organic waste can contribute to methane emissions, a potent greenhouse gas. However, when managed properly, organic waste can be composted, turned into soil amendments, or used to generate biogas, contributing to a circular economy and sustainable waste management practices.

Hey there! Let's talk trash (well, yard waste to be specific). Before tossing everything from your yard, let's ensure you know what can and can't go in your bin.

Good news! You can chuck the following into your trash bin for pickup on your designated service day:

• Trees
• Branches
• Trimmings
• Brush
• Grass clippings
• Lawn edging

But hold up, don't try to sneak in any heavyweights like soil, sod, bricks, or stones. These guys don't make the cut for yard waste.

Now, keep in mind that yard waste rules and availability might differ depending on your area. If you want to add yard waste collection to your regular service, give us a shout! We're always happy to help.

Holidays may affect your regular pickup schedules. If your service day falls on or after a PIN Plus observed holiday, your pickup may occur prior to your regularly scheduled service day or it may be delayed.

Holiday schedules are typically available in the dashboard and announcements 14 days prior to the holiday. If your next pickup falls on a holiday, please check for a possible change to your service day or time:

1. Log in to your My PIN Plus profile
2. Upcoming hauler schedule holidays will appear on your main dashboard up to 14 days in advance.

California Senate Bill 1383 (SB1383), also known as the Short-Lived Climate Pollutant Reduction Act of 2016, represents California's commitment to reduce short-lived climate pollutants in the atmosphere. Short-lived climate pollutants are particularly potent greenhouse gases that stay in the atmosphere for a shorter time than other gases, yet contribute significantly to global warming. These include methane, black carbon, and hydrofluorocarbons.

The primary aim of SB1383 is to reduce the amount of organic waste, a primary source of methane emissions, that goes to landfill. The legislation establishes targets to achieve a 50% reduction in the level of the statewide disposal of organic waste from the 2014 level by 2020 and a 75% reduction by 2025.

"Organics" or "organic waste" in this context refers to food waste, green waste, landscape and pruning waste, nonhazardous wood waste, and food-soiled paper waste that is mixed in with food waste.

This could also include textiles and carpets, plastics, and other materials that are diverted from the waste stream and recycled into new products.

SB1383 also requires that not less than 20% of the edible food currently disposed of is recovered for human consumption by 2025. The law applies to a range of businesses and entities, including supermarkets, restaurants, schools, health facilities, and food distribution companies.

The Power in Numbers (PIN Plus) program leverages your waste with thousands of other individuals to guarantee you the best price and service. Our platform lets you schedule trash pickup with your community's designated hauler, signup for community waste services, discounted vendor offers, contact customer support, and save time and money on waste.

Your account is billed every 3 months. If you're signed up for Paperless Billing, we'll keep sending your electronic invoice to the email address that you provided in your account

If you have any questions, feel free to reach out to us. We're here to help!

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At PIN Plus, we are committed to providing high-quality waste services to all our customers. To cover the cost of setting up new accounts and to prevent us from raising the ongoing cost of our waste services, we charge a one-time new account startup fee. This fee covers our team's administrative expenses and overhead, allowing us to continue providing the same great service at an affordable price. As part of our commitment, we offer a free bin replacement service to ensure that our customers always have bins that are in good condition. We are dedicated to providing transparent and upfront pricing to our customers, and this fee is a necessary cost to help us maintain the level of service our customers have come to expect from us.

In the City of San Diego, you can place the following items in your green organics recycling bin:

Food Scraps:

• Fruit and vegetable peels and scraps
• Cooked meat and bones
• Eggshells
• Coffee grounds and paper coffee filters
• Plate scrapings, including rice, beans, and other cooked foods

Food-Soiled Paper Products:

• Paper napkins and paper towels (free from cleaning agents)
• Paper tea bags (ensure they do not contain synthetic materials)
• Paper plates and take-out containers without plastic lining
• Greasy pizza boxes

Yard Trimmings and Other Organic Materials:

• Grass clippings
• Leaves and flowers
• Small branches, sticks, and twigs
• Untreated and unpainted wood
• Hair and fur
• Straw and hay

To maintain a clean and odor-free green bin, consider the following tips:

• Wrap food scraps in paper towels, newspaper, or paper bags before placing them in the bin.

• Store food waste in the refrigerator or freezer and transfer it to the green bin shortly before collection day.
• Layer yard trimmings at the bottom of the bin to absorb moisture and prevent food from sticking.
• Keep the bin lid closed and, if possible, store the bin out of direct sunlight.

Please leave your missed service bin on the curbside and then contact us via email or phone the next morning to schedule a recovery. The haulers have a 24-hour window to recover the missed service. Recoveries due to hauler negligence are free of charge.

• To ensure collection, all containers must be placed at designated point of collection by 6 a.m. on your scheduled collection day, your haulers then have until 7pm to complete service. 
• Set the authorized container on the street or alley, wheels against the curb and with the handle facing your home. 
• Do not overflow or overpack your container. Make sure the bin lids are fully closed. Overflowing/over-packed bins may prohibit drivers from collecting the contents of the container. Objects sticking out of the container can become projectiles causing damage or injury, and over packed trash may become wedged in the bin during the automated collection process.
• The container should be 3 feet from other containers, parked cars, lamp posts, trees, mailbox posts and any other obstructions so the collection truck can access your container.
• Please report any missed pickups within 24 hours to expedite the scheduling of a recovery pickup.

Great news! Now that you've moved over to our PIN Plus systems, you'll have a bunch of new self-service options available to you. All you need to do is create a My PIN Plus online account or download our PIN Plus mobile app. With these tools, you'll be able to do things like view your billing dates, set up automatic payments, sign up for events and services, and check your pick-up schedules, all with just a few clicks.

But wait, there's more! If you can't find what you're looking for or have any questions, don't hesitate to reach out to us by phone or chat during business hours. We're always happy to help you out. So go ahead and take advantage of all the awesome features that come with PIN Plus, and let us know if you need anything at all!

To ensure that you receive emails from service@mypinplus.com, please whitelist our email. Here are the steps to whitelist the email address in Gmail, Outlook, and Yahoo:

Gmail

1. Open Gmail and log in to your account.
2. Click on the gear icon in the top right corner and select "Settings" from the dropdown menu.
3. Click on the "Filters and Blocked Addresses" tab.
4. Click on "Create a new filter" at the bottom of the page.
5. In the "From" field, enter "service@mypinplus.com".
6. Click on "Create filter."
7. Check the box next to "Never send it to Spam."
8. Click on "Create filter" to save your changes.

Outlook

1. Open Outlook and log in to your account.
2. Click on the gear icon in the top right corner and select "View all Outlook settings" from the dropdown menu.
3. Click on "Junk email" in the left-hand menu.
4. Click on "Safe senders and domains."
5. Enter service@mypinplus.com in the "Safe senders" field.
6. Click on "Add."
7. Click on "Save" to save your changes.

Yahoo

1. Open Yahoo and log in to your account.
2. Click on the gear icon in the top right corner and select "More Settings" from the dropdown menu.
3. Click on "Filters" in the left-hand menu.
4. Click on "Add new filters."
5. Give your filter a name in the "Filter name" field.
6. In the "Sender" field, enter "service@mypinplus.com".
7. In the "Deliver to folder" field, select "Inbox."
8. Click on "Save" to save your changes.

By whitelisting the email address you can ensure that emails from PIN Plus land directly in your inbox and you won't miss important updates and notifications from your trash service.

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Registration for the event ends on the day prior to the event, and the list of registered attendees is also shared with the vendor.

Please make sure your account is up to date and not past due.