Support

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General support

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to help

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Bin replacement

Request a replacement to your damaged waste bins

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Get new bins

Request additional waste, recycle, and organic bins

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Waste hauler

Get support about your waste hauler

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Account help

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Waste hauler support

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Support Articles

Choose a topic and we'll help you resolve your issue online, or connect with a PIN Plus agent if you need help completing your request.

New to PIN Plus

Who should I contact if I have questions about my account?

What is PIN Plus?

Organics & Recycling

What are Organics?

What is California Senate Bill 1383?

Account

Why am I not receiving your emails?

How do I update my contact information?

How do I login to my account?

Billing

What is the startup fee on my account?

What is my billing cycle?

How do I make a payment to my account?

How do I enroll in paperless billing?

Events and On Demand Services

If PIN Plus isn't a hauler, what are you?

How do I dispose of bulky or large items?

Why can I not sign up for my community event online?

Waste Service

I'm moving, what do I need to do with my service?

What if my next pickup date falls on a holiday?

How do I report a missed pickup?

What is the Waste Management recycling schedule for 2023?

What counts as yard waste?

The driver damaged my bin, how do I get a replacement?

How do I get my damaged bin replaced?

What is the protocol for my bins on service day?

What should I do if my bins are missed for service?

How do I view my service information?

Other ways to get in touch

Support

Our friendly team is here to help.

service@mypinplus.com

Phone

Mo-Th: 8:00am to 4:30pm
Fri: 8:00am - 4:00pm

(858) 848-9278

Mailing Address

Please note, this is not our physical office.

5694 Mission Center Road, Suite 470
San Diego, CA 92108

The #1 app for events and services in your community

PIN Plus is designed to give homeowners and renters full access to discounted services, events, and waste programs in their neighborhood