Get started by typing in your question below.
No articles found. Contact support.
Contact support.
What kind of food can I put in my organics bin?
green bin, organics, composting tips, recycling, waste management, bin usage, eco-friendly, organic waste disposal
Organics & Recycling
How does auto pay work?
auto pay, automatic payments, billing, payment setup, online billing, account services, recurring payments, waste service payment
Billing
Pausing waste service
pause service, temporary stop, waste collection hold, service interruption, account hold, waste management, service suspension, garbage collection
Waste Service
What should I do on pickup day?
service day protocol, bin placement, garbage collection, waste service, bin rules, pickup day, waste management, collection guidelines
PIN Waste is now PIN Plus
rebranding, name change, PIN Plus, PIN Waste, service update, waste management, company name change, new name announcement
Announcements
What are Organics?
organics, organic waste, composting, green bin, recycling, eco-friendly, waste management, organic materials
What is California Senate Bill 1383?
California Senate Bill 1383, SB 1383, waste regulations, composting law, recycling law, waste management, state regulations, environmental law
What is the startup fee on my account?
startup fee, account charges, initial fee, service setup cost, billing, account setup, waste service fees, new account fee
Why am I not receiving your emails?
email issues, not receiving emails, communication problems, email setup, account notifications, waste service, email support, technical issues
Account
If PIN Plus isn't a hauler, what are you?
PIN Plus, waste management, service provider, company info, waste services, non-hauler, business model, service explanation
Events & Services
What is my billing cycle?
billing cycle, payment schedule, account billing, billing periods, waste service billing, account management, payment timing, billing info
Who should I contact if I have questions about my account?
contact info, customer service, account questions, support, waste service, help desk, account management, service inquiries
New to PIN Plus
What is PIN Plus?
PIN Plus, waste management, service provider, company info, waste services, business model, service explanation, company overview
How do I make a payment to my account?
account payment, bill payment, online payment, pay my bill, payment options, billing, account services, waste service payment
How do I enroll in paperless billing?
paperless billing, online billing, e-billing, enrollment, electronic billing, billing setup, account management, go green
How do I update my contact information?
update contact info, account details, contact change, personal information, account update, customer service, waste service account, profile update
How do I login to my account?
account login, user access, login issues, account management, online access, customer portal, login help, waste service account
I'm moving, what do I need to do with my service?
moving, waste service transfer, service cancellation, new address, account transfer, waste management, moving process, service update
What if my next pickup date falls on a holiday?
holiday pickup, waste collection schedule, holiday service, garbage collection, service change, waste management, pickup reschedule, holiday schedule
How do I report a missed pickup?
missed pickup, report missed service, garbage collection, waste service issue, missed trash pickup, service complaint, waste management, missed collection
What counts as yard waste?
yard waste, garden waste, composting, green bin, waste management, organic waste, recycling, acceptable yard waste
How do I dispose of bulky or large items?
bulky items disposal, large items, waste disposal, garbage pickup, special pickup, waste services, trash removal, waste management
The driver damaged my bin, how do I get a replacement?
driver damage, bin replacement, service complaint, damaged bin, waste management, bin issue, service request, garbage bin
How do I get my damaged bin replaced?
damaged bin, bin replacement, waste bin, garbage bin, service request, bin repair, waste management, bin issues
Why can I not sign up for my community event online?
event signup issues, online registration, community event, technical support, registration problem, waste service, event help, signup troubleshooting
What should I do if my bins are missed for service?
missed bins, service issue, garbage collection, waste service, missed pickup, report issue, waste management, collection problem
How do I view my service information?
service information, account services, view services, service details, waste management, account access, service summary, customer portal
Have feedback on the platform or a bug to report? Fill out the form below and Nate and Brynn will meet with you about it!
