PIN Plus Support Center

Find solutions for issues with PIN Plus accounts and services.

How do I report a missed pickup?

Did your driver miss your bin? Don't worry, we've got you covered! Your bin may have been missed, due to poor weather to placing it in the wrong spot.

If your schedule shows that you're due for pickup today, you can report a missed pickup after 5 pm local time. But before you do that, check My Services in the portal to see if there are any alerts or confirmations of service. If everything looks good there and you still think you were missed, go ahead and click on "Report Missed Pickup" in the support tab. Our team will be notified, and you'll receive an email confirmation of your request.

And remember, always keep an eye out for inclement weather and make sure your container is in the right spot. Let's work together to keep your pickup on schedule!

Last updated
December 31, 2023

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